Terms & Conditions of the Beautiful Cosmetics Online Store

These Terms apply to sales carried out within the territory of the United Kingdom by Fab Trade Group LTD.

§ 1. Definitions

Terms – this document setting out the rules for concluding and performing distance sales contracts via the Store, the rights and obligations of the parties, and complaint procedures. For electronic services, it is the terms and conditions under the Electronic Commerce (EC Directive) Regulations 2002.

Customer – a natural person with full legal capacity, a legal person or an organisational unit that concludes a distance Sales Contract with the Seller.

Consumer – a natural person acting outside their trade, business or profession.

Sole trader with consumer-type rights – a natural person concluding a contract related to their business but not of a professional nature for them (treated similarly to a consumer where applicable).

Seller – Fab Trade Group LTD / TA Beautiful Cosmetics, Company number: 13173366, registered office and correspondence address: 112 High Street, TW3 1NA London; e-mail: orders@fabtrade.co.uk.

Store – the Seller’s online service available at: https://beautifulcosmetics.co.uk.

Distance Sales Contract – a contract for the sale of Goods or the supply of Digital Content/Service concluded without the simultaneous physical presence of the parties, using means of distance communication (Consumer Contracts Regulations 2013).

Goods – tangible items offered in the Store.

Digital Service / Digital Content – as defined in the Consumer Rights Act 2015.

Privacy & Cookies Notice – a document describing personal data processing and the use of cookies: /privacy-and-cookie-notice.html (UK GDPR, Data Protection Act 2018, PECR).

Durable medium – a medium enabling information to be stored so it is accessible in the future (e.g., e-mail).

Online order form – the ordering process provided in the Store.

Online return form – the cancellation/return process: /returns-open.html.

Online complaint form – the complaint process: /rma-open.html.

Account – a set of Customer data and functionalities in the Store.

§ 2. General provisions

1. The Store enables:
   • concluding online contracts for the sale of Goods,
   • creating and using an Account,
   • adding reviews of orders and Goods,
   • receiving e-mails with confirmations and order status updates.
2. Technical requirements: a current web browser (e.g., Chrome, Firefox, Edge) and the ability to open PDF files.
3. Content in the Store (descriptions, prices) constitutes an invitation to treat. Prices include applicable taxes; the total amount (including delivery) is shown before placing the order (CCR 2013).
4. The Terms and attachments are available before, during and after contract conclusion and can be stored on a durable medium.
5. The Store applies appropriate technical and organisational measures to ensure transmission security.

§ 3. Orders

1. Orders can be placed via an Account or as a guest (checkout without registration). A technical account for guest checkout serves order handling.
2. Orders are placed through the Online order form or fast checkout methods (e.g., Apple Pay/Google Pay, if available). Adding items to the cart specifies the assortment, price and quantity.
3. Before placing the order, a summary is displayed (Seller, item, total price, delivery costs and time, payment method).
4. For non-embedded digital services/content – the Customer may be asked to consent to start supply before 14 days, acknowledging the loss of the right to cancel for that service (CCR 2013).
5. Placing an order requires providing mandatory data, accepting the Terms and clicking the button “Order & Pay” (or equivalent).
6. The contract is concluded when the Seller accepts the order; the Customer receives an e-mail confirmation together with the Terms and required notices.
7. Until order processing starts, the Customer may:
   • modify the order by placing a new one (payments are allocated accordingly or any overpayment is refunded),
   • cancel the order (refund made promptly, no later than within 3 business days, using the original payment method where possible).
8. Standard processing time is 1–10 business days (unless the product page or checkout indicates otherwise).

§ 4. Payment

1. Available payment methods are shown during checkout and at: /payments.html.
2. Following purchase, the Seller issues the appropriate sales document (e.g., electronic invoice/receipt).

§ 5. Delivery

1. Delivery methods and costs are shown in the order form and at: /delivery.html.
2. Failure to collect a parcel resulting in its return to the Seller may, after an ineffective e-mail reminder, lead to the Seller rescinding the contract and refunding the payment (less justified costs incurred due to non-collection, if applicable).

§ 6. Right to cancel (returns) – online return form

1. A Consumer has 14 days to cancel a distance contract without giving any reason (CCR 2013). Upon cancellation, the contract is treated as not concluded.
2. The rights in this section also apply to sole traders acting with consumer-type rights (where applicable).
3. The Consumer bears the direct cost of returning the Goods (unless the Store explicitly offers free returns).
4. Cancellation may be submitted:
   • via the form: /returns-open.html (recommended), or
   • in writing using the template (Annex 2) sent to the Seller’s address.
5. The Store promptly confirms receipt of the cancellation on a durable medium.
6. The 14-day period runs:
   • for Goods – from the day the Consumer or a third party indicated by them takes possession,
   • for Goods delivered in lots/pieces – from the day of taking possession of the last lot/piece,
   • for regular delivery of Goods – from the day of taking possession of the first item,
   • for services/digital content not supplied on a tangible medium – from the day of contract conclusion.
7. Exceptions to the right to cancel (CCR 2013, reg. 28) include, among others: services fully performed with the Consumer’s express consent; Goods made to the Consumer’s specification; sealed Goods not suitable for return for health protection or hygiene reasons if unsealed after delivery; audio/video/software in sealed packaging if unsealed; intangible digital content supplied with express consent before 14 days; perishable or short-dated Goods; Goods which are inseparably mixed after delivery; newspapers (except subscriptions); public auctions; services with a scheduled date (e.g., events, non-residential accommodation, car rental, catering).
8. For health and hygiene reasons we do not accept returns of used or opened Goods, or Goods with a broken seal/packaging. This includes, in particular, cosmetics, perfumes, make-up accessories and other products that come into contact with the body.

§ 7. Effects of cancellation

1. The Seller refunds all payments (including the cost of the cheapest standard delivery) without undue delay and no later than 14 days from receiving the cancellation statement, using the same means of payment unless agreed otherwise.
2. The Seller may withhold the refund until receiving the Goods back or proof of return shipment, whichever is earlier.
3. The Consumer should send back the Goods to the Seller’s address without undue delay and no later than 14 days from cancellation (dispatch before the deadline is sufficient).
4. The Consumer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

§ 8. Complaints (Goods, digital content and digital services)

1. A complaint may be submitted:
   • via the form: /rma-open.html, or
   • by e-mail to: orders@fabtrade.co.uk, or by post to the Seller’s address.
2. The complaint should include: a description of the defect/non-conformity, the requested remedy (repair, replacement, price reduction, refund), contact details and – if possible – supporting materials and proof of purchase.
3. The Seller will respond within 14 calendar days of receiving the complaint.
4. If the complaint is justified, the Seller bears the costs of repair/replacement and shipment.
5. In Consumer relations, the Consumer Rights Act 2015 applies, including:
   • the right to Goods conforming to the contract; in case of defects – repair or replacement within a reasonable time and without significant inconvenience,
   • short-term right to reject (30 days) for a major defect – refund; subsequently the right to repair/replace and, if impossible or ineffective, price reduction or final rejection (refund),
   • for digital content/services – bringing into conformity within a reasonable time; if impossible – an appropriate price reduction or refund of the relevant part.

§ 9. Reviews

1. Reviews about the service or Goods can be added in the Store or via a post-purchase e-mail link. Adding a review is voluntary and free of charge.
2. The Seller may mark reviews as “verified purchase” (verification of the e-mail used in the order). Unlawful, offensive or misleading content is not allowed. Upon the Customer’s request, the text of a review may be hidden (star ratings may remain counted in averages).

§ 10. Intellectual property

1. The Customer does not acquire rights to Store elements (content, graphics, code) beyond permitted use. Interference with the Store’s mechanisms is prohibited.
2. By posting a review that constitutes a work, the Customer grants the Seller a non-exclusive, royalty-free licence to make it publicly available online (with the right to technically adapt it for publication).

§ 11. Subscriptions (if available)

1. A subscription allows cyclic orders of selected Goods at chosen intervals with recurring payments (e.g., via a payment operator). Removing the card or cancelling ends the subscription.
2. The Customer is notified by e-mail of upcoming charges at least 3 days before funds are collected. The subscription can be ended from the Account or by contacting us by e-mail.

§ 12. Data & privacy

1. The data controller is the Seller. Processing is carried out under UK GDPR and the Data Protection Act 2018. Details: Privacy & Cookies Notice.
2. The website uses cookies in line with PECR; consents are collected as required.

§ 13. Final provisions

1. These Terms apply from 2025-10-01 (or from the publication date if later). Amendments do not affect acquired rights – contracts concluded before changes remain governed by the previous version.
2. These Terms are governed by the laws of England and Wales. Disputes will be resolved by the competent courts of England and Wales. Consumers may use alternative dispute resolution schemes where available.
3. All promotions and discount codes available in the Store do not stack and cannot be used in conjunction with other promotions or discount codes, unless explicitly stated otherwise in the specific offer’s terms.

§ 14. Annex 2 – Model cancellation form

(Complete and return this form only if you wish to cancel the contract)

– To: Fab Trade Group LTD / TA Beautiful Cosmetics, 112 High Street, TW3 1NA London, e-mail: orders@fabtrade.co.uk

– I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods / for the supply of the following service:

................................................................................................................

– Ordered on / received on (*) ................................................................

– Name of consumer(s) .........................................................................

– Address of consumer(s) ......................................................................

– Signature of consumer(s) (only if this form is notified on paper) ...........

– Date ....................................................................................................

(*) Delete as appropriate.