Returns Policy

This policy applies to purchases made in the online store FabTrade.co.uk, operated by Fab Trade Group LTD, 112 High Street, TW3 1NA London, United Kingdom. Contact: orders@fabtrade.co.uk

§ 6. Right to Withdraw (Returns)

1. The Consumer has 14 days to withdraw from a distance contract without giving any reason (CCR 2013). Upon withdrawal, the contract is considered void.
2. The rights in this section also apply to a Sole Trader acting as a consumer (business acting as consumer).
3. The Consumer bears the direct cost of returning the goods (unless the Store explicitly offers free returns).
4. Withdrawal may be submitted:
   • via the form: /en/returns-open.html (recommended), or
   • in writing, using the template (Annex 2) and sending it to the Seller’s address.
5. The Store promptly confirms receipt of the withdrawal statement on a durable medium.
6. The 14-day period begins:
   • for goods – from the moment the Consumer or a designated third party takes possession,
   • for goods delivered in parts – from possession of the last part,
   • for regular deliveries – from possession of the first item,
   • for digital content/services – from the date the contract is concluded.
7. Exceptions to the right of withdrawal (CCR 2013, reg. 28) include: fully performed services with prior consent; goods customised for the Consumer; sealed goods unfit for return after opening for hygiene reasons; sealed recordings/software after opening; intangible digital content supplied with explicit consent before the 14-day period; perishable items; goods inseparably mixed after delivery; newspapers (excluding subscriptions); public auctions; services with fixed performance dates (events, accommodation, vehicle rental, catering).
8. For hygiene and safety reasons, we do not accept returns of goods that have been used, opened, or had their seal/packaging broken, including cosmetics, perfumes, makeup accessories, and other products that come into contact with the body.

§ 7. Effects of Withdrawal

1. The Seller refunds all payments (including the cost of the cheapest standard delivery) promptly, no later than 14 days from receiving the withdrawal statement, using the same payment method unless agreed otherwise.
2. The Seller may withhold the refund until receiving the returned goods or proof of shipment — whichever comes first.
3. The Consumer must send the goods back to the Seller no later than 14 days from the date of withdrawal (sending before the deadline is sufficient).
4. The Consumer is liable for any reduction in value resulting from handling the goods beyond what is necessary to determine their nature, characteristics, and functioning.

More information can be found in the full Terms and Conditions.