Returns Policy

This policy applies to purchases made on BeautifulCosmetics.co.uk, operated by Fab Trade Group LTD, 112 High Street, TW3 1NA London. Contact: orders@fabtrade.co.uk

§ 6. Right to cancel (returns)

1. A Consumer has 14 days to cancel a distance contract without giving any reason (CCR 2013). Upon cancellation, the contract is treated as not concluded.
2. The rights in this section also apply to sole traders acting with consumer-type rights (where applicable).
3. The Consumer bears the direct cost of returning the Goods (unless the Store explicitly offers free returns).
4. Cancellation may be submitted:
   • via the form: /returns-open.html (recommended), or
   • in writing using the template (Annex 2) sent to the Seller’s address.
5. The Store promptly confirms receipt of the cancellation on a durable medium.
6. The 14-day period runs:
   • for Goods – from the day the Consumer or a third party indicated by them takes possession,
   • for Goods delivered in lots/pieces – from the day of taking possession of the last lot/piece,
   • for regular delivery of Goods – from the day of taking possession of the first item,
   • for services/digital content not supplied on a tangible medium – from the day of contract conclusion.
7. Exceptions to the right to cancel (CCR 2013, reg. 28) include: services fully performed with the Consumer’s express consent; Goods made to the Consumer’s specification; sealed Goods not suitable for return for health protection or hygiene reasons if unsealed after delivery; audio/video/software in sealed packaging if unsealed; intangible digital content supplied with express consent before 14 days; perishable or short-dated Goods; Goods which are inseparably mixed after delivery; newspapers (except subscriptions); public auctions; services with a fixed date (e.g., events, non-residential accommodation, car rental, catering).
8. For health and hygiene reasons we do not accept returns of used or opened Goods, or Goods with a broken seal/packaging. This includes, in particular, cosmetics, perfumes, make-up accessories and other products that come into contact with the body.

§ 7. Effects of cancellation

1. The Seller refunds all payments (including the cost of the cheapest standard delivery) without undue delay and no later than 14 days from receiving the cancellation statement, using the same means of payment unless agreed otherwise.
2. The Seller may withhold the refund until receiving the Goods back or proof of return shipment, whichever is earlier.
3. The Consumer should send back the Goods to the Seller’s address without undue delay and no later than 14 days from cancellation (dispatch before the deadline is sufficient).
4. The Consumer is liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

For full legal details, please see our complete Terms & Conditions.